Updated Terms and Conditions regarding COVID-19
We have introduced the ‘Safer Stays Principles’, and we are adopting this best practice for all our cottages. Considering these principles alongside the latest government guidance, there are many changes we are making to ensure your stay is as safe as possible:
1. Removal of non-essential items – We will be temporarily removing items which are more difficult to keep clean and hygienic, such as throws and extra kitchen items. Board games will be available on request and the cushions will be rotated and washed weekly.
2. Check in time – Check in time will now be 5pm and check out time will be at 9.00am, allowing extra time for additional cleaning during changeover periods.
3. Managing and reporting cases – Government guidelines will be continually followed to report and manage any potential or confirmed infection cases. It is essential for guests to report any signs of illness immediately. Customers must contact us prior to arrival if they have symptoms of Covid 19 or have been asked to self isolate due to a confirmed or suspected Covid contact, to discuss the options available.
4. Protection for cleaners – Appropriate PPE equipment and training for cleaning staff will be provided and used to enable our cleaners to work safely and within appropriate guidelines. We would be grateful if you could strip all bedding and towels and place into the pillow cases before you leave, vacating the property by 9am and leaving all the windows open.
5. Cleaning and sanitisation – The use of anti-viral disinfectant will be used for the cleaning of all surfaces and high touch areas.
6. Hot tubs – As per usual practise, all of our hot tubs will remain for sole use, they will be emptied and cleaned between each arrival, something we have always done at Hill Farm. Please note that access to the garden to check these regularly will be needed to ensure their standard of cleanliness is maintained.
7. Guest information and updates- Information cards will be available and visible to explain the extra cleaning practices we are putting in place, and these will be adapted according to the latest evidence. Hand sanitiser will be available in each cottage.
8. Safer check-in – Distanced check-ins will now be in place for all of our guests and we will unfortunately not be able to access your cottage during your stay to help as we used to, except in the case of emergencies.We would like to take this opportunity to thank you for your understanding and support with regards to these updates and changes, and hope that this wont detract from your well earned stay with us.
This is a legally binding contract between the property owner, Hill Farm Holiday Cottages and the holidaymaker. The property owner is also referred to as “we” and “us”.
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
The property referred to being The Lodge, Hill Farm, Beck Hole, Whitby, North Yorkshire, YO22 5LF, United Kingdom.
A booking deposit is payable within 7 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in writing and addressed to:
Chris & Diane Yates
Hill Farm Holiday Cottages
In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at this property is 4 and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Pets are allowed in Moor View & The Dairy subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place. A cost of £25.00 per stay is payable on or before arrival. A maximum of 1 dog is allowed unless by prior arrangement with the owners.
Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Arrival and Departure Time
Every effort will be made to have the property available from 15:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. To collect the Key for your accomodation just head to the office within The Model Centre which you will see as you arrive at Hill Farm (9am-5pm), arrivals outside these hours if you could kindly call or email ahead to arrange key collection.
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.